All posts by bloomineverygarden

Changing How We See The “Sandwich Generation”

bieg-path-in-the-snow-1401810-639x852Today is the anniversary of my father’s transition to heaven – and it reminds me of how much of an opportunity it was to spend 4 years being his partner in his journey for restoration of his health and his journey for a life full of purpose and meaning.

I think about the start of that journey when he experienced a health crisis in 2011, months after my mother’s death. I reflect on how he trusted me to be “the boss” as he called me – to make health, financial, and life decisions for him. As a mother and wife with a career and serving into two ministries at my church – I initially thought I had found myself in the “sandwich generation” – between demand of my own life and now the demands of supporting a parent.

I am sooo glad I quickly discovered some things that would fundamentally change this perspective and make this one of the most rewarding experiences of my life.

  • The gift of being trusted and having a parent who considered our relationship a partnership (not thinking of it as a burden)
  • The opportunity that accompanying him to all his appointments gave me – car time for conversations to hear his reflections, principles, and philosophies on life (not thinking of it as drain on my time)
  • The gateway to relationships he gave me from being part of his support team working with his assisted living team and health care professionals who cared for him (not just going through the motions but making an effort to make a connection)
  • The restoration of family bonds that having him as part of my daily life gave me and gave my children (instead of seeing the logistics of incorporating him into family events as challenging)

It was so much more about what he was giving to me instead of the demands that were brig being placed on me. The amazing thing is that this wasn’t based on an existing father/daughter relationship – it’s something that we built along the way.

Many of us will be in a position to support our parents through a health challenge of life transition . .and it will present challenges. . . don’t miss what is an oppoturnity and consider the joy you can find being in the “sandwich.”

Here are some other posts that you might find helpful   . . . .

Consider Being An Advocate for Your Loved Ones

Teamwork During a Family Crisis

Emerge Stronger When Faced With Adversity

©Bloom in Every Garden 2016. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

Consider Being An Advocate for Your Loved Ones

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Advocacy is an act of love and compassion.  As our loved ones age and face health challenges, we can serve as their advocates to guide them through the challenging maze of health care with caring and sensitivity, ensure they are involved in decision making, and resolve any concerns about the quality of care.

1). Consider accompanying your loved one to their doctors’ appointments to understand their conditions and medications. It’s important to build relationships with the doctor and office staff.  Keep a list of their medications (including dosage), allergies, conditions, and surgeries or procedures (including when they occurred). Consider keeping a copy of this information locked in your car glove compartment, in case of a sudden emergency – you’ll have it with you.

If you cannot attend every appointment, follow-up with the doctor.  Are there any changes in their condition (e.g. blood pressure, blood sugar), medications (dosage, something new prescribed), tests to schedule (blood work, x-rays)?

2). Make sure your loved one completes a HIPAA Privacy Authorization Form which allows the release of protected health information to you. This will allow the doctor’s office to discuss your loved ones care directly with you.

Work with your loved one to establish a Durable Healthcare Power of Attorney (POA) – if your loved one suddenly becomes ill – it gives you authority to make decisions on their behalf and it outlines their wishes for their care.

It’s important that these steps are taken in advance – it makes it much easier to manage a trip to the emergency  room or a more serious health crisis.

3). If your loved one is hospitalized, it’s important to be visible and engaged in their care.  The hospital experience can be overwhelming; if at all possible, spend a full day at the hospital to meet the staff and understand the goals for your loved one’s care.

Be respectful, kind, and appreciative to the staff – it directly impacts how the staff cares for your loved one (especially when you’re not there).  Your involvement will raise the staff’s attention to detail, responsiveness, and accountability.

  • Ask questions and take notes. Introduce yourself, ask them about their role, what they are doing, and why they are doing it.  If there is a medical term you don’t understand, ask them to explain it. Do your own research if you need to understand more.
    • If they recommend a test or procedure – ask why it’s being performed and what they expect to learn.
  • Be prepared to interact with more than one doctor.  There is normally an attending doctor (primarily responsible), residents (doctors in training), and possibly specialists (e.g. neurologist).  There are “rounds” where the doctors and nurses meet as a team and discuss each patient’s care plan and progress.
    • Ask about the doctors’ shifts and schedules – so you know when you’ll be working with someone new.
  • Don’t hesitate to ask for something your loved one needs for their care or comfort. The color of the staff’s uniform represents their role – nurses = blue, technicians (nursing assistants) = grey, respiratory = green, phlebotomy/blood work = burgundy, custodial staff = brown, etc.
    • Share personal information about your loved one including pictures – it helps the staff to see the person beyond the “patient.”
  • When you cannot be at the hospital – you can work with the nurse to establish a time when you can call.  The nurse will be your primary point of contact and the most accessible to you.  There is also a nurse manager, should you need more support from the nursing staff.

©Bloom in Every Garden 2016. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

 

 

Emerge Stronger When Faced With Adversity

white-stone-path-1504663-1279x960Resilience is the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress.

After navigating through a series of events, I realized there were some things that can make all the difference.

Use your faith . . . it’s the weapon that helps you win the battle! You have to speak words of faith to counteract the fear, doubt, and uncertainty you feel. It changes what you tell yourself about what is happening to you.

When things are constantly changing and there are a lot of unknowns, faith gives you the foundation to stand on. It lifts you beyond your emotions and clears you mind to make decisions.

Decide where you have to put the majority of your time and energy . . . our culture has convinced us that we can do it all and we can do it all well. There are times when you have to dedicate yourself to the one thing that’s the most important. When I made the decision to step away from work to support my father through his illness, I felt relieved and a lot less stressed because I could be fully present and focused.  I did not feel weak or feel like I didn’t measure up because I made that choice – I felt strong with more control and stability in my life. 

Accept help and support from the people who love you . . . there is nothing more important than having people in your life that you can rely on and trust. They anticipate and offer you what you need before you even know you need it, and they make themselves available without question.

I’ve found that you need a pretty diverse group – because what you need at different stages of the journey is different. Sometimes I needed the encourager” who had a word to lift me up just when I needed it, or the mom who didn’t mince words to make sure that I took care of myself and drew some boundaries, or the do-er who gave me an extra pair of hands to help me get things done.

Encourage and show appreciation to others . . . when you shift your thoughts and emotions to focus on others, it renews you. I was sensitive to what was happening around me – not just what was happening to me. I recognized  the power of saying thank you, when I admired something – I didn’t hesitate to say so, and when I felt someone needed a lift – I shared a kind word.

Every one of us will face challenges – some we anticipate and others we’re not prepared for.  We can do better than just survive and endure, we can emerge stronger.  

©Bloom in Every Garden 2016. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

Great Service is Alive and Well!

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We all have stories about service experiences that were less than stellar.

It could have been the attitude of the service professional, a lack of inventory, staffing of the registers, or the condition of the store (or the shopping carts with the wheels that rattle)!

And then . .  . just when you think great service is a thing of the past – you have a great experience.

I did some grocery shopping last night and decided to get my kids a treat – blueberry muffins. I was on a mission, I grabbed them and went on my way. When I got home I noticed that I picked up the “no sugar added” brand – and I knew they didn’t have a future in my house!

It was late tonight and I decided to swing by the store to return them – a quick in and out. I entered the store and the greeter saw my bag and told me returns had just closed. She said all the lights were turned off – but the staff might still be there. I approached the area and there was a huge sorting operation underway.

An associate approached me, confirmed they were closed, and offered to check to see if they could still process it. A manager came out from the office, took my return, and told me to go ahead and get what I wanted. I came back with my new muffins, they bagged them, and didn’t even ask for my receipt!

Any of those employees could have said – “sorry we can’t help you” – instead they were flexible, responsive, and pleasant . . . . and that was awesome!

©Bloom in Every Garden 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

Using Your Faith in Your Work

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I recognized opportunities to use my faith in very practical ways to navigate situations I recently faced in my professional life. To put our faith into action, we need to be mindful not to adopt the culture, words, and behaviors that may surround us at work.

I was planning for a meeting where there had been a series of prior dialogues between colleagues who had some tense exchanges. I was hopeful that it could change – here’s what I did:

  • I was careful not to say what everyone else was saying or endorse it by reacting to it with the same energy
  • I thought about the motivations behind their actions, maybe they had the same goals and intentions but were approaching it from different perspectives based on their experiences
  • I considered the stress and pressure of their positions and the weight of their responsibilities
  • I recognized the power of prayer to influence the outcome of this specific situation, but also the power of prayer to change the individuals and the course of events moving forward

I was preparing for an important presentation. I had presented the material at a high level several times before with confidence, but this time the presentation had more detail about some significant changes. The day before the presentation, anxiety kicked in big time, here’s how I moved past it:

  • I acknowledged where the anxiety was coming from – fear of failure, unrealistic standards and expectations of myself, and concerns about the opinions of others (I was 3 months into a new role)
  • I stopped what I was thinking and saying – I’m so stressed, Maybe I’m not ready to do this, I’ll be glad when it’s done
  • I spoke to the fear and anxiety with words of faith – God has not given me a spirit of fear, but of power, love, and a sound mind; God causes everything to work together for the good of those who love Him
  • I reminded myself about the success I experienced in similar situations and with even bigger challenges – and I spoke words of affirmation – I can do all things through Christ who strengthens me; In all these things, I am more than a conqueror
  • I re-focused my attention on completing my preparations – it shifted the power back into my hands

We can’t let the demands of our work and the attitudes of other people edge out our faith, our faith can change things in a way that nothing else can.

©Bloom in Every Garden 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

For a Moment, We Were Unified by Our Humanity

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Over the last few days, there has been a ton of commentary on whether Pope Francis should address Congress – varying opinions from a political and religious point of view. It was the first time that a Pontiff or any other religious leader has been given the opportunity to address our nation’s leaders.

Congress is a contentious place at this moment in history with our elected officials at odds over many things but for a few moments . . . underneath all of the hard edges, posturing, and agendas, beyond who’s on the left or the right, there was humanity in the faces of our leaders. . . and it gave me hope for our nation.

©Bloom in Every Garden 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

The Universal Experiences of Life & The Difference Maker

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Life reminded me that there are experiences that are not unique to our race, class, or socio-economic level. In these situations, we stand in the same shoes, with the same education, living in the same neighborhood, and riding the same bus . . . it’s when we experience the pain of losing someone we love, a sudden illness or accident, an unexpected job loss, a challenge we didn’t expect our kids would face, or suddenly caring for our aging parents.

But there’s a difference maker. . .

It’s what we believe and say about the outcome even if we can’t see it; it’s how we face and move past our fears; it’s when we find a way to walk in love when we’ve experienced an injustice; it’s finding an encouraging word for someone else when you’re in the middle of your own storm; it’s getting a good night’s sleep even when your path is not clear, it’s the peace of mind you find to take every step when you need to make a difficult decision.

It’s our faith.  It is knowing God is still in control, all things work together for our good, and we can stand on the promises in His word no matter what the circumstances. It is the rock we stand on when everything around us is uncertain and unpredictable – it keeps us steady as things twist and turn. It gives us the strength to put one foot in front of the other and move forward.

When we see people around us who are searching for a way to navigate through life, share words of hope and encouragement. Our faith will speak for itself. We have the difference maker.

©Bloom in Every Garden 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

Leadership – The Benefits of Empowering Your Team – For Them and For You

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Empowerment is based on the idea that giving teams the resources, authority, and opportunity, as well as holding them responsible and accountable for outcomes of their actions, contributes to their competence and satisfaction.

Empowerment requires . . .

Leadership to share information and delegate decision making, so their teams execute in a way that drives excellence in service and performance so that they take the initiative to anticipate and solve problems.

Empowerment takes . . .

Leaders who are flexibility on “how” things get done and can accept different outcomes that accomplish the same goal.

Empowerment exists when . . .

Leaders listen to understand, respect and value input, and trust their team’s experience, instincts, and capability.

Empowerment increases . . .

Leadership capacity for other activities and tasks that require their attention.

I recently had an experience that gave me an opportunity to empower my team and I almost missed it.

A client manipulated a process and the team unknowingly authorized it. For a variety of reasons I recommended we stay the course and address the issue at another time. The team did not agree  and recommended a different course of action with a solid rationale behind it. I recommended again that we stay the course. They asked me very directly if I would allow them to take personal ownership of this situation. I realized they were very capable of handling it, changed my position, and gave them the authority and responsibility to handle it. They were successful – and the outcome was better than anticipated.

What I learned –

  • I had to be willing to change my mind and relinquish my position
  • I had to trust the team and not second guess the decision
  • I had to be ready to support them if they needed it

Think about your team and how you can empower them – it will ultimately empower you.

©Bloom in Every Garden 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

Grace – Recognize The Opportunity to Give it Back

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I was walking down the hall at work on a mission and one of my colleagues stopped me in my tracks – she asked me what model car I drove, then she confirmed the color, and proceeded to tell me that she thinks she hit my car in the parking lot.

As you can imagine, she was a little shaken and apprehensive about my reaction. She expressed how sincerely sorry she was, and as a working mom herself– she said understood how much of an inconvenience this would be for me. I told her it was okay – its just a car – and it’ll be fine – and I meant it. It was not a big deal for me – it just wasn’t.

As we walked to the car, I told her that I had done something similar about a year ago.  My mirror brushed another car’s mirror when I was backing into a parking space at work.  I left a note on the car with my contact information and discovered the car was owned by one of my colleagues.  She was very gracious and told me not to worry about it, she would not even consider taking my insurance information.  I remembered that grace and knew it was clearly my responsibility to give it back.

Ultimately, the damage to my car was not significant, it was drivable and all the parts were intact!  When situations happen, you have to really decide how serious it is. In light of everything that is happening in our lives, in our communities, in our country and in the world – perspective is everything.

©Bloom in Every Garden 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.

Leading Volunteers (Part 3 of 3) – Retention

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Volunteers are often balancing work, family, and even multiple volunteer commitments – they are making choices about how they spend their time.  A volunteer’s decision to stay — and be highly engaged and committed — is based on much more than loving what they do. Here’s what they would say . .

 What Matters To Me .  .  .

  • I Serve With Great People
  • Roles & Responsibilities Are Defined, It’s Clear Who I Go To For What
  • I Understand What Is Expected Of Me
  • If There Is An Issue Concerning Me – It’s Addressed Promptly And Directly

I Feel Valued When .  .  .  

  • My Time is Respected And Well Spent
  • I Have the Tools & Resources To Perform My Role
  • I Am Kept Informed – I Know What Is Happening And Why
  • My Efforts Are Acknowledged And Appreciated
  • I Can Make Suggestions And Raise Issues
  • My Leadership is Accessible And Responsive
  • My Capabilities and Interests Are Understood
  • I Am Given Opportunities To Grow Should I Desire To Do So
  • My Leadership Recognizes The Demands And Challenges of My Role

What matters to volunteers is not very different than what matters to employees – but the game changer is there is no compensation to compel them to stay.  Make retention a priority in your volunteer strategy.

©Bloom in Every Garden 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to the author with appropriate and specific direction to the original content.