We all have stories about service experiences that were less than stellar.

It could have been the attitude of the service professional, a lack of inventory, staffing of the registers, or the condition of the store (or the shopping carts with the wheels that rattle)!

And then . .  . just when you think great service is a thing of the past – you have a great experience.

I did some grocery shopping last night and decided to get my kids a treat – blueberry muffins. I was on a mission, I grabbed them and went on my way. When I got home I noticed that I picked up the “no sugar added” brand – and I knew they didn’t have a future in my house!

It was late tonight and I decided to swing by the store to return them – a quick in and out. I entered the store and the greeter saw my bag and told me returns had just closed. She said all the lights were turned off – but the staff might still be there. I approached the area and there was a huge sorting operation underway.

An associate approached me, confirmed they were closed, and offered to check to see if they could still process it. A manager came out from the office, took my return, and told me to go ahead and get what I wanted. I came back with my new muffins, they bagged them, and didn’t even ask for my receipt!

Any of those employees could have said – “sorry we can’t help you” – instead they were flexible, responsive, and pleasant . . . . and that was awesome!

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